Free Shipping on orders over $75!
Free standard shipping is available on orders with a sub-total of $75 or more after all discounts and coupons are applied.
Free standard shipping is available on orders with a sub-total of $75 or more after all discounts and coupons are applied.
Shipping Service Rates and Details
- Coverage: Shipping is only available within the lower 48 contiguous United States.
- Schedule: We do not ship on Saturdays, Sundays, or Holidays.
- Processing Time: Please allow 1-2 business days from the date of purchase for your order to be processed before shipping.
- Carriers: All orders are shipped via USPS or UPS.
Standard Delivery Rates
| Order Total | Shipping Cost | Expected Arrival |
|---|---|---|
| $1.00 – $74.99 | $7.99 | 5-8 business days |
| Orders over $75 | FREE |
Tracking Information
Once your order has shipped, you will receive a shipment confirmation email with your tracking number. You can use this number on the carrier’s website (UPS or USPS) to check your package status. If you have an account with Mentari, you may also view your tracking details under "Order History."
Missing or Late Packages
If your tracking states "Delivered" but you have not received your package, please:
- Check everywhere around the delivery location (porch, garage, bushes, or with neighbors).
- Visit or call your local post office or UPS center with the tracking number; they can often provide details on exactly where the carrier left the package.
- If the tracking shows the item was returned to us, please email support@mentari.toys for assistance.
Possible causes for delays:
Incorrect address, payment issues, severe weather conditions, or order modifications made after submission.